What can you do with it?
- Collects reviews from platforms such as Google, Tripadvisor, Booking and Expedia and classifies them as positive or negative.
- Sorts reviews by department and criterion.
- Draft replies in the guest's language.
- Forwards an in-house guest's negative review to the relevant department instantly.
- Comparison with hotels in the area; e-mail notification of new reviews.
- Elektra's integration catalogue lists 31 review sources.
The information on this page is based on the developer’s product page: elektraweb.com/itibar-yonetimi ↗
Guest experience and communication: other solutions
Kimlikokur (desktop ID and passport scanning)
Software that reads ID cards and passports, stores them as text and images, and transfers them to other programs.
Mobile ID Reader and Check-in
Register guests by reading ID cards and passports with a phone or tablet camera.
Check-in Kiosk
Guests check themselves in at a tablet kiosk in the lobby.
Loyalty and CRM
Points, membership, surveys and campaigns to bring more guests back.
Automated, personalised messaging with guests over WhatsApp.
Smart Chat
Chat for the hotel website, social media and WhatsApp, run by AI and live operators.