Frequently asked questions about ElektraWeb

ElektraWeb is developed by Talya Bilişim Tic. ve San. A.Ş., based at Akdeniz University Antalya Technopolis (Antalya Teknokent). According to Elektra, the company has been in the software industry for more than 30 years. Göktaş Bilişim is not the developer but a solution partner: we provide sales, installation, training and local support.

The cost depends on the number of rooms, the modules selected, the number of users and devices, the contract term and the installation required. To give you the right figure, we first learn what you need and then send you a written quote.

No. ElektraWeb is web-based and used in the browser; according to Elektra, it is hosted on Microsoft Azure infrastructure. For organisations that want an on-premises installation (on their own server), Elektra also publishes hardware recommendations.

According to Elektra, ElektraWeb can also be used on tablets and phones. There are also separate Android and iOS apps for ID scanning and staff tasks.

Yes. The channel manager runs on the same database as the front office; rates, availability and restrictions are sent to channels instantly and channel bookings drop in automatically. Elektra’s integration catalogue lists more than 50 sales channels; the full list is on our Integrations page.

Yes. The online booking engine is connected to the front office; payments and instalments can be taken by virtual POS.

Yes. e-Invoice, e-Archive, e-Ledger and e-Waybill are supported. The integrators Elektra lists are efinans, Turkcell, EDM, İzibiz and Uyumsoft. Göktaş Bilişim is also a regional reseller of EDM Bilişim, so we can help with the financial seal (mali mühür) and e-Invoice application processes too.

Yes. The front office includes the police ID notification process; the ElektraWeb MİNİ page explicitly lists KBS and police ID notification.

Yes. Elektra offers ElektraWeb MİNİ as a simple, economical edition for small hotels. Front office, channel management, the booking engine and statutory notifications are included in this edition too. We will recommend which one suits your property based on your request.

Data transfer can be added to the quote as a separate service item. Which data is transferred and how depends on the software you use; if you name your current software in the request form, we will clarify it together before the quote.

After installation we train your team. Elektra also has video tutorials and module guides. In addition, according to Elektra, ElektraWeb is used free of charge in 193 schools that provide tourism education, so new staff joining the sector may well know the software already.

You can reach Göktaş Bilişim by phone, WhatsApp and e-mail during our working hours. Elektra also offers online support from within the software, live support, WhatsApp and a call centre; the hours of these channels differ. Whenever you wonder how to do something in ElektraWeb, you can always check our ElektraWeb Support site (elektrawebdestek.com): step-by-step guides and Dora, the Q&A assistant, are there.

According to Elektra, the software is hosted on Microsoft Azure. For properties that want an extra backup, a backup service to Google BigQuery is also offered.